3rd party service and maintenance for storage systems, including

 
 

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  for STK, ATL,  IBM,  HP,  EMC  McData
SGI, Legato,FalconStor, Veritas,  Brocade,

 

MTI Platinum Care

  • 24/7 Online, Telephone, and Onsite Coverage
  • Two-hour Onsite Response Option
  • Site-specific Sparse-parts Strategies
  • Quarterly Service Level Activity Reviews
  • Change Control Management Processes for Hardware & Software
  • Preventative Maintenance Program
  • Remote Mirroring Option

MTI Gold Care

  • 24/7 Online, Telephone, and Onsite Coverage
  • Four-hour Onsite Response Option
  • Site-specific Sparse-parts Strategies
  • Quarterly Service Level Activity Reviews
  • Preventative Maintenance Program
  • Remote Mirroring Option

 

MTI Silver Care

  • 24/7 Online and Telephone Assistance from Support Engineering
  • Eight-hour Onsite Response Option
  • 24/7 Access to MTI's Knowledge Database
  • Next-day Delivery of Replacement and Spare Parts
  • Twice-a-year Service Level Activity Review

MTI Bronze Care

  • Mon-Fri 9am-5pm Online and Telephone Assistance
  • Next-day Onsite Response Option
  • Next-day Delivery of Replacement and Spare Parts
  • Twice-a-year Service Level Activity Review